Onluck Casino Responsible Gambling
At Onluck we take safer gambling seriously. We are committed to helping players keep their play under control and to providing clear, practical tools and information so that gambling stays a form of entertainment rather than a problem. Our aim is to support player safety with straightforward options and access to professional help when needed.
Player protection principles
We promote responsible gambling by making controls easy to find and simple to use. We expect players to gamble within their means, and we apply checks where necessary to ensure accounts are used appropriately. If we suspect risky behaviour we may contact the player to discuss options or apply temporary restrictions while we review the account.
Activity-control tools
Players can manage their activity directly from the account area. Available controls include deposit limits, loss limits, session reminders and account breaks. These tools are immediate and typically take effect as soon as they are saved.
Deposit limits
You can set daily, weekly or monthly deposit limits to control spending. Typical options include - £10, £50, £100 per day - and higher limits for players who want more flexibility. Limits can be reduced instantly; increases may require a cooling-off period and identity checks.
Loss limits
Loss limits let you cap net losses over set periods. Choose from daily, weekly or monthly limits to help keep losses within a comfortable range. Loss limits apply across real-money play and are applied once confirmed in your account settings.
Time limits and session reminders
Session reminders and optional time limits help you keep track of play. Set a maximum session length or receive periodic reminders during play. Short-term account breaks - from 24 hours up to 30 days - are available instantly from your account.
Self-exclusion
If you need a longer break you can self-exclude for set periods, such as six months or 12 months, or choose permanent exclusion. Self-exclusion blocks access to your account and prevents new registrations. To self-exclude, use the account settings or contact support and we will assist with the process.
Signs of problematic behaviour
- Increasing the amount or frequency of bets to chase losses
- Neglecting work, family or other responsibilities due to play
- Borrowing money or hiding gambling activity
- Repeated unsuccessful attempts to cut down or stop
Tips for maintaining control
Set realistic limits before you start, stick to them and use self-imposed breaks if you notice risky patterns. Treat gambling as paid-for entertainment rather than a way to make money. Keep records of your activity and review weekly to check it stays within your budget.
Professional help and support organisations
If you are concerned about your gambling, please seek help. Organisations such as BeGambleAware and GamCare provide confidential advice and support for people in the UK. If you need help managing your account or setting controls, contact our support team via the account area and we will guide you through the options.