Onluck Casino Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or interact with our site. We are committed to handling your data responsibly and to keeping your privacy safe while you use our services in the United Kingdom.
Types of data we collect
We collect a range of information to operate accounts, process payments, comply with legal obligations and improve our services. This includes personal data, technical data and transactional data, detailed below.
Personal data
Identity details - name, date of birth and nationality required to verify age and identity.
Contact information - email address, phone number and postal address used for account communication and verification.
Verification documents - photo ID and proof of address supplied for KYC checks.
Technical data
Device and browser information - IP address, device identifiers, browser type and operating system to keep the service secure and compatible.
Usage data - pages visited, game play, session times and crash reports to help us maintain and improve the site.
Cookies and similar technologies - see the dedicated section below for full details.
Transactional data
Payment details - deposit and withdrawal records, transaction IDs and billing information needed to process payments and detect fraud. We do not store full card details on our systems where a third-party processor is used.
Account activity - bet history, wins and losses, bonus activity and loyalty points used for account management and responsible gambling checks.
How we use your information
We use data to create and manage your account, process payments, perform identity and fraud checks, provide customer support and comply with legal and regulatory obligations. We also use aggregated data to analyse site performance and to improve services. Where required, we will only process data on lawful grounds such as contract performance, legal compliance or with your consent.
Data protection practices
We protect your information using industry standard security measures including encryption in transit, secure servers and access controls. Staff access to personal data is restricted on a need-to-know basis. We regularly review our security practices to reduce the risk of unauthorised access, loss or misuse.
Cookies and tracking technologies
We use cookies, web beacons and similar tools to support essential site functions, remember preferences and deliver analytics. You can manage cookie settings via your browser or our cookie banner. Third-party services such as analytics and payment providers may also set their own cookies.
User rights
You have rights to access, correct and in certain circumstances delete your personal data. You may also object to or restrict processing and request portability of your information where applicable under data protection law. To exercise any right, please contact us as described below.
Access, correction and deletion of data
If you need to view, update or remove your data we will guide you through the verification steps and process your request within a reasonable timeframe. Some information may be retained where required by law or to protect against fraud.
Information sharing and third parties
We share data with trusted third parties such as payment processors, identity verification services, analytics providers and compliance partners to deliver our services. We require these partners to protect personal data and to use it only for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. Any material changes will be notified on the site or by email. Continued use of our services after updates means you accept the revised policy.
If you have questions or want to make a request about your personal data please contact [email protected].