Contact Our Team
Need a hand? Our support centre is ready to help with questions, account-related issues, technical concerns or general feedback. We are authorised to carry out identity checks and to liaise with external organisation partners on payment or verification matters. For quick assistance, use live chat or email; our team will be pleased to help and aims to act in your favour by resolving enquiries promptly and clearly. For billing or privacy queries, contact payments or privacy teams.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available, response time within 1 hour) |
| General enquiries | [email protected] (non-urgent queries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and rates, reply within 48 hours) |
| Phone | +44 20 7946 0831 (UK office) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Contact Us by Email
For detailed requests, account issues or when documents are required, email is our preferred contact method: [email protected]. Please use a clear subject line and include up-to-date contact details and your account ID so we can respond promptly. Attaching relevant files or screenshots helps verification and avoids delays. We will reply as soon as we have the necessary information.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Live chat usually responds in minutes during opening hours, while email requests are handled within 24 hours. More complex cases, such as verification, payment investigations or security reviews, may take longer depending on their nature, but we will keep you updated throughout the process.
Feedback
We value your feedback. If you have suggestions, ideas or spot anything that could be improved on the site, please get in touch via our feedback form or email [email protected]. Every message is reviewed carefully by our team and helps shape updates to features, promotions and usability. Thanks for helping us make the site better for all players in the UK.